Aura SkyPool is open daily from 10:00 AM to 11:00 PM. Day sessions run from 10am-6pm, while evening sessions begin at 4pm. We recommend arriving early during peak seasons and weekends.

We're located at Al Habtoor City on Sheikh Zayed Road in Dubai, 200 meters above ground level. The venue is easily accessible by car, taxi, or metro (Business Bay station is nearby).

Yes, valet parking is available at the main entrance. Self-parking is also available in the building's parking facility. Both options are subject to standard parking fees.

Our pool is temperature-controlled to maintain comfort year-round (28-30°C). The rooftop area is open-air, providing stunning views and natural ambiance. We operate in all weather conditions except during severe storms.

Children are welcome during day hours (10am-6pm) and must be accompanied by an adult at all times. We have a dedicated family-friendly area. Evening sessions (after 6pm) are restricted to guests 21 years and older.

While walk-ins are welcome subject to availability, we strongly recommend making a reservation in advance, especially during weekends, holidays, and peak season. This ensures your preferred time slot and seating area.

You can inquire about reservations by contacting us through our contact page. Our team will respond promptly with availability and package information.

Yes, VIP cabanas are available for groups of 4-6 guests. Cabanas include dedicated butler service, premium amenities, and exclusive perks. Early booking is recommended as cabanas are limited and in high demand.

Package inclusions vary by tier. All packages include pool access, towels, and changing facilities. Premium packages may include food & beverage credits, reserved seating, welcome drinks, and additional amenities. Check our pricing page for details.

We regularly offer special promotions for first-time visitors, groups, and seasonal events. Contact us to learn about current offers and exclusive packages available during your visit dates.

Our facilities include: 360° infinity pool, luxury loungers and cabanas, premium dining areas, full-service bars, changing rooms with showers, lockers, professional photography areas, entertainment zones, and VIP sections.

Yes, we offer comprehensive food and beverage service featuring international cuisine, signature cocktails, premium spirits, and non-alcoholic options. Our chefs prepare fresh dishes throughout the day, and poolside service is available to all guests.

Yes, complimentary towels are provided to all guests. We also provide sunscreen at various stations throughout the pool area.

Yes, we have fully equipped changing rooms with showers, mirrors, and amenities. VIP cabana guests have access to private changing facilities.

Yes, complimentary high-speed WiFi is available throughout the venue for all guests.

Smart casual attire is required. Swimwear must be covered when not in the pool area with appropriate beach/resort wear. Evening sessions may have a more elevated dress code. Athletic wear and flip-flops are not permitted outside pool areas.

Cancellations made 48 hours or more in advance are given full consideration. Cancellations within 48 hours may be subject to fees. Please contact us directly to discuss your specific situation.

Outside food and beverages are not permitted. We offer a comprehensive menu with diverse options to suit all tastes and dietary requirements, including vegetarian, vegan, and allergen-free choices.

Smoking is only permitted in designated smoking areas. The pool and main dining areas are non-smoking zones to ensure comfort for all guests.

For hygiene and safety reasons, pets are not permitted at Aura SkyPool. Service animals are welcome with appropriate documentation.

Guest safety is our priority. We have professional lifeguards on duty at all times, 24/7 security, first aid facilities, and comprehensive safety protocols. Our staff is trained in emergency procedures and guest care.